|The elevator is not accessible for the item you purchased.||Delivery rerouting charges, $10 per item and each stair level.|
|You gave the wrong address without updating us and we delivered.||
Redelivery charge, 20% of total invoice value.(Capped at $100.)
|You confirmed the delivery time but no one receives it when we deliver.|
|You did not confirm with your building management and they deny our entry when we deliver.|
|Cancelling the order only when after the product has been delivered.||
Delivery processing fee, 20% of total invoice value. (Capped at $100.)
|Re-administration process is required.||
Administrating fee, 10% of total invoice value. (Capped at $100.)
Such situations do happen usually on bulky furniture like dining tables and especially sofas. To be sure, all you need to do is note down the dimensions provided and do a simple measurement of your lift door. Getting the elevator’s ceiling height is highly recommended also.
When situations like this happens, the delivery team will assess if the furniture delivery can be rerouted via staircase in an unhazardous condition. If the process is deemed hazardous (Safety concerns of our delivery staff, furniture prone to damage due to narrow stairways or any unforeseen hazards.) NEST reserve the rights not to proceed with the delivery and refund our customers with any payments that you have already made subtracting the delivery processing fee.
If our delivery team proceed with the alternative route deemed unhazardous, a delivery reroute fee will be charged to customer.
NEST also reserve the rights to reschedule or postpone the delivery date if the timeframe or manpower do not permit that day’s delivery.
All you need to do is to help us double check you address after completing the address and contact columns. At any point before a delivery is made and you realize you gave the wrong delivery details, please email to firstname.lastname@example.org at least 2 days ahead of the delivery day.
Return products from an invalid address will go back to our storage facility. NEST will contact you before the next working day to rearrange for the next available delivery with a redelivery fee.
Such situations rarely happen because NEST will try to get in touch with our customers at least 1 working day ahead through phone calls or SMS. So if you have any plans on the delivery date, please do highlight it to our customer service. Or you can email to email@example.com at least 2 days ahead of the delivery day.
Unreceived products from absent customers will go back to our storage facility. NEST will contact you before the next working day to rearrange for the next available delivery with a redelivery fee.
Well this is simple, just go to your building management office and inform them the confirmed date and time. If you fail to do so we can’t blame them right?
Return products will go back to our storage facility. NEST will contact you before the next working day to rearrange for the next available delivery with a redelivery fee.
Changing of delivery dates must be completed at least 2 working day before the delivery date. Please be noted that all changes of delivery date will be subject to the next available delivery slot.
Delivering your orders on time is extremely important to NEST. NEST tries our best to provide customers with precise delivering dates. In an event of a delay in delivery due to any unfortunate situations, NEST reserve the rights to change the date of delivery, subjected to the next available delivery slot. NEST shall not be liable for any consequences, losses suffered or expenses incurred (whether direct or indirect) due to the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by NEST or to any comparison.
Upon receiving the purchased product(s), customer or appointed personnel by the customer must inspect the product(s) and its surroundings before our delivery team leave the premises. If customer identify any unacceptable manufacturing defect(s), please inform our friendly delivery team and indicate your dissatisfaction on the delivery order form before signing off. Customers are required to email us at firstname.lastname@example.org attaching clear images of the defects to assist us for investigation. The investigation process will take up to 10 working days for a conclusion. In any situation when an exchange cannot be fulfilled, NEST reserve rights to offer a substitute or refund. All replacement of product(s) will be subjected to the next available shipment. NEST cannot be liable for any consequences (whether direct or indirect) of the delay in the delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by NEST or to any comparison.
When delivery order is signed with no discrepancies, it will be deemed that the order is accepted in good condition by customer. If customer do not want to inspect the product(s) and surroundings at the point of delivery, it will be deemed that the order is accepted by customer in good order and condition hence complaints of any discrepancies at a later stage will not be entertained.